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Interactive Voice Response (IVR)

Interactive voice response systems (IVR) can greatly increase efficiency in handling call volume, thus reducing the number of phone agents needed. This is accomplished by allowing a caller to select options from a voice menu and interact with the phone system. The added feature of speech recognition can further increase accessibility by recognizing words and phrases. These features can gather information, route calls and respond in a number of ways, including, voice, fax, callback, or just about any other media.

Things to consider before buying interactive voice response

• How much call volume do you need to handle?
• Are you interested in speech recognition?
• Do you need a text to speech?
• Where will the IVR be located?
• How much are you willing to spend?
• Do you need IVR to integrate with a database or website?

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Voxeo
IVR Platforms, IVR Applications, Back-end servers, Telephony Infrastructure, IVR Experts

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Calibrus
Hosted IVR/VRU Services (front end order systems)

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Angel
On-Demand, Web interface, Fully hosted, Pay-as-you-go pricing, Database integration